FREQUENTLY ASKED QUESTIONS

HOW DOES THE SIZING RUN?

The Moon Boot is measured in US men's sizes. Those purchasing women's sizes will need to size 1-1.5 sizes down from their street shoe size. Don't worry about sizing up for width as these skates have a roomy toe box.

EX: A women's 8.5 would be a 7 in Moon Boots.

 

WHERE ARE THESE SKATES MADE?

The Moon Boots are handmade in a roller skate manufacturing facility in China.

WHEN WILL I RECEIVE MY SKATES?

Due to the increasing COVID numbers in our region and limited staff, all orders placed through moonlightroller.com are subject to a 4-6 week lead time. While you may receive your skates earlier, our current max wait is expected to be no more that 6 weeks.

ARE MOONBOOTS RECOMMENDED FOR INDOOR OR OUTDOOR USE?

BOTH! Our hybrid wheel is versatile and can be used both indoors and outdoors! The soft form boot is padded enough that you can enjoy a long skate session without lingering pain afterwards.

WHAT IS YOUR RETURN OR CANCELLATION POLICY?

We accept exchanges of unworn skates up to 30 days after delivery. Return shipping labels must be paid for by the customer.

IS THERE A WARRANTY?

YES! We will replace your skates within 90 days of delivery if you experience a manufacturing defect.

STILL HAVE QUESTIONS?

Send us an email on our contact page